Frequently Asked Questions
Where is The Sandpiper?
On the West Coast, in St James. For first time visitors to the island we recommend our guests arrange a taxi to the hotel and if renting a car, have it delivered to the hotel. To view our location please click here.
What is the room voltage and are adapters available?
Electricity in Barbados is 120 volts 50 cycles. If you require 220/240 volts, each accommodation has one outlet. Please enquire this with our Reservations Department prior to your arrival.
Are hotel transfers provided?
We are happy to arrange airport transfers. Taxi maximum 3 persons, US $75.00 or luxury taxi (Mercedes, BMW, Range Rover) US $115.00. If your party has more than 2 large and 2 small suitcases, a separate luggage vehicle or larger van may be required. Your pre-booked taxi service includes meet and greet representative at the airport who will be carrying a sign with the hotel’s name in the area just after customs prior to exiting the airport. We recommend the Fast Track Service through immigration at a cost of US $25.00 per person with which you will receive a personalized service. A representative will greet you as you enter the arrivals hall and escort you through private immigration and customs lines, to your waiting car. For your convenience the charges will be added to your hotel bill. Please enquire about this service when making your reservation.
What are the check-in and check-out times?
Please advise us of all arrival and departure flight numbers and times. This information will assist with housekeeping arrangements and enable us to have everything ready for your arrival. Early arrivals (prior to 3.00 PM), please advise the hotel in advance. In the event that we are unable to offer an early check in, we will do all possible to ensure that you are as comfortable as possible until your room is ready. Check out time is 12.00 Noon. For late departures – wherever possible, we will allow our guests to stay in their rooms until departure or alternatively a hospitality room may be offered. We ask that you contact our Reception Desk as early as possible the day prior to departure.
Do you require an advance deposit?
Click here to review our deposit policy.
Do I need travel insurance?
We recommend that our guests take out travel insurance which will cover all elements of your holiday including cancellation fees and any activities you may participate in.
Are there any special rates offered?
To view our special offers click here.
Are pets allowed?
Pets are not allowed.
Is the hotel safe?
Health and safety is an important aspect when travelling. We ask that you observe good housekeeping habits and a common sense approach. Please be fully aware of security and health and safety whilst staying with us. Although incidents can occur anywhere in the world, the chances of this happening will be considerably reduced if you take a few simple precautions. Whilst out and about, try not to carry a lot of cash with you and always leave your passport and any expensive jewellery in a secure place.
Is the hotel pool/wheelchair accessible?
Ground floor accommodation, pools, bar and restaurant are accessible by wheelchair. The public bathrooms are accessible but not equipped for disabled use. Rooms which are suitable for disabled guests are on the ground floor and have grab bars in the bathrooms. Reservations for these rooms can only be made directly with our Reservations Department as they are subject to availability. To contact our reservations department click here.
What kind of equipment is available in the gym?
Our gym provides world class Life Fitness equipment. The gym is complete with a large screen TV, scale and sound system and towels. Click here for a full list of available equipment. Incorporate exercise with our Spa Wellness Week which features activities personalised to your level of fitness, healthy culinary options and information to help you maintain a program into the future.
Is there any special entertainment offered during our stay?
To view information our evening entertainment click here.
Are meal plans available?
Our rates include breakfast, either buffet in the oceanview restaurant or room service to your private patio and includes a wide choice of items including a full English breakfast. We also offer a rate which includes breakfast and dinner. On the dinner plan, there is the option to dine at our sister property, Coral Reef Club. Dinner may be swapped for lunch if frequenting another restaurant, but must be arranged with the maître d’.
How do I make a meal request?
We are happy to arrange special meals or pass on any special dietary requirements to the Chef. To make these arrangements, please advise our Reservations Team at the time of booking.
What are the dining/room service times?
Buffet breakfast in the Reef Restaurant commences at 7.30 am and ends at 10.30 am. Complimentary room service breakfast commences at 7.30 am . For guests departing before 7.00 am we offer continental breakfast, providing orders are placed with our Reception Desk before 10.00 pm the evening before. Lunch is served from 12.00 noon until 2.30 pm and afternoon tea from 3.00 pm to 6.00 pm. Dinner commences at 7.30 pm and ends at 9.30 pm, however the cocktail bar/lounge is open from 9.00 am until you decide!
Do you accept children in the Restaurant for dinner?
During the evening our Restaurant transforms into an elegant atmosphere, therefore we request that children under 5 years are not brought to the dining room for dinner. A Children’s Menu is available meals can be served to your patio or the Restaurant Terrace or Restaurant any time between 5.30 pm and 7.00 pm. High chairs are available on request. Click here to learn about facilities for families and here for information on our children’s policies.
Is there a dress code for the Restaurant?
View our dress code policy here.