Frequently Asked Questions
What do I need to know before travelling to Barbados?
Kindly click here to view the Barbados Travel Protocols.
What are The Sandpiper’s COVID-19 Arrival Protocols?
Please click here for all relevant information regarding our Arrival Protocols.
Where is The Sandpiper?
On the West Coast, in St James. For first time visitors to the island we recommend our guests arrange a taxi to the hotel and if renting a car, have it delivered to the hotel. To view our location please click here.
What is the room voltage and are adapters available?
Electricity in Barbados is 120 volts 50 cycles. If you require 220/240 volts, each accommodation has one outlet. Please enquire this with our Reservations Department prior to your arrival.
Are hotel transfers provided?
We are happy to arrange airport transfers. Taxi maximum 3 persons, US $75.00 or luxury taxi (Mercedes, BMW, Range Rover) US $115.00. If your party has more than 2 large and 2 small suitcases, a separate luggage vehicle or larger van may be required. Your pre-booked taxi service includes meet and greet representative at the airport who will be carrying a sign with the hotel’s name in the area just after customs prior to exiting the airport. We recommend the Fast Track Service through immigration at a cost of US $25.00 per person with which you will receive a personalized service. A representative will greet you as you enter the arrivals hall and escort you through private immigration and customs lines, to your waiting car. For your convenience the charges will be added to your hotel bill. Please enquire about this service when making your reservation.
What are the check-in and check-out times?
Please advise us of all arrival and departure flight numbers and times. This information will assist with housekeeping arrangements and enable us to have everything ready for your arrival. Early arrivals (prior to 3.00 PM), please advise the hotel in advance. In the event that we are unable to offer an early check in, we will do all possible to ensure that you are as comfortable as possible until your room is ready. Check out time is 12.00 Noon. For late departures – wherever possible, we will allow our guests to stay in their rooms until departure or alternatively a hospitality room may be offered. We ask that you contact our Reception Desk as early as possible the day prior to departure.
Do you require an advance deposit?
Click here to review our deposit policy.
Do I need travel insurance?
We recommend that our guests take out travel insurance which will cover all elements of your holiday including cancellation fees and any activities you may participate in.
Are there any special rates offered?
To view our special offers click here.
Are pets allowed?
Pets are not allowed.
Is the hotel safe?
Health and safety is an important aspect when travelling. We ask that you observe good housekeeping habits and a common sense approach. Please be fully aware of security and health and safety whilst staying with us. Although incidents can occur anywhere in the world, the chances of this happening will be considerably reduced if you take a few simple precautions. Whilst out and about, try not to carry a lot of cash with you and always leave your passport and any expensive jewellery in a secure place.
Is the hotel pool/wheelchair accessible?
Ground floor accommodation, pools, bar and restaurant are accessible by wheelchair. The public bathrooms are accessible but not equipped for disabled use. Rooms which are suitable for disabled guests are on the ground floor and have grab bars in the bathrooms. Reservations for these rooms can only be made directly with our Reservations Department as they are subject to availability. To contact our reservations department click here.
What kind of equipment is available in the gym?
Our gym provides world class Life Fitness equipment. The gym is complete with a large screen TV, scale and sound system and towels. Click here for a full list of available equipment. Incorporate exercise with our Spa Wellness Week which features activities personalised to your level of fitness, healthy culinary options and information to help you maintain a program into the future.
Can your restaurant accommodate special dietary requirements?
We are happy to arrange special meals or pass on any special dietary requirements to the Chef. To make these arrangements, please advise our Reservations Team at the time of booking.
What are the dining/room service times?
Buffet breakfast in the Reef Restaurant commences at 7.30 am and ends at 10.30 am. Complimentary room service breakfast commences at 7.30 am . For guests departing before 7.00 am we offer continental breakfast, providing orders are placed with our Reception Desk before 10.00 pm the evening before. Lunch is served from 12.00 noon until 2.30 pm and afternoon tea from 3.00 pm to 6.00 pm. Dinner commences at 7.30 pm and ends at 9.30 pm, however the cocktail bar/lounge is open from 9.00 am until you decide!
Do you accept children in the Restaurant for dinner?
During the evening our Restaurant transforms into an elegant atmosphere, therefore we request that children under 5 years are not brought to the dining room for dinner. A Children’s Menu is available meals can be served to your patio or the Restaurant Terrace or Restaurant any time between 5.30 pm and 7.00 pm. High chairs are available on request. Click here to learn about facilities for families and here for information on our children’s policies.
Is there a dress code for the Restaurant?
View our dress code policy here.
What meal plans do your rates include?
Our rates include breakfast, either buffet in the oceanview restaurant or room service to your private patio and includes a wide choice of items including a full English breakfast. We also offer a rate which includes breakfast and dinner. On the dinner plan, there is the option to dine at our sister property, Coral Reef Club. Dinner may be swapped for lunch if frequenting another restaurant, but must be arranged with the maître d’.
Is there a Tennis Pro at the hotel?
There is resident pro from 4.00 p.m. to 6.00 p.m. daily (except Sundays). Adults and children are welcome.
How many tennis courts are there?
We have two astroturf tennis courts which are lit for night play.
How many golf courses are there on the island and how far away are they?
There are two luxury golf courses nearby. Sandy Lane golf course is less than 10 minutes away and offers some of the best golf in the world, with three courses, The Old Nine, The Country Club and the world-renowned Green Monkey. Royal Westmoreland Golf Course, also less than 10 minutes away, boasts a par 72, 7045 yard championship course designed by Robert Trent Jones Jnr.
Is there a hairdresser at the hotel?
The Hairdressing Salon at our sister hotel Coral Reef Club offers a full range of services such as haircuts, colours, highlights.
Is Yoga offered?
There are group Yoga sessions on Tuesdays from 8:00 – 9:15 am at The Spa at Coral Reef Club. Pre-registering is required as space is limited to allow for adequate social distancing. Please contact The Spa to make a reservation.
What would be recommended as an outing or activity for our celebration or special occasion?
For a group, a private luxury catamaran trip is one of the special ways you can spend the day or taking a beach picnic on the dramatic east coast of the island. For a couple, taking a boat to lunch at the Fishpot restaurant north of Speightstown, a private dinner for two on the beach or a beach picnic on the dramatic east coast of the island. A relaxing treat is available in the private couples pavilion in the gardens of The Spa at Coral Reef Club.
Is there a dive shop or watersports facility at the hotel?
There is a watersports facility where guests can enjoy complimentary non-motorised watersports such as Hobie Cat and Laser sailing, Kayaking, Paddle Boarding and Snorkeling. We also offer subsidised speedboat activities including waterskiing, wakeboarding and inflatable doughnut riding. For keen divers there are shipwrecks scattered up and down the West Coast. There is a scuba diving school located at our sister hotel Coral Reef Club which offers full Naui and PADI certifications.
Can I snorkel right off the beach and is there snorkelling equipment available?
We are fortunate to have beautiful reefs filled with an array of coral growth scattered up and down the West Coast. Snorkelling equipment is available from our watersports team.